Question 1

Contact us

Accepted Answer

Our support team is available 24/7 via email. Monday-Friday we also offer chat support from 9am-5pm ET.

Email (preferred): support@immitranslate.com Chat with us! Phone: (800) 880-0595

Question 2

How can I find my order?

Accepted Answer

Navigate to our find my order to look up your order.

Don't know your order number or email used? Contact us, and we'll help you find your order.

Find my order page

Question 3

Will USCIS accept your translation?

Accepted Answer

We guarantee USCIS acceptance of your translations or your money back. We stay up to date on the evolving USCIS translation requirements. If you receive a translation from us and USCIS updates its policies after the fact, we will reissue your translation to you, no questions asked.

Per Federal Regulations Title 8 § 103.2 As of: 10/31/2022

a5: Translation of name. If a document has been executed in an anglicized version of a name, the native form of the name may also be required.

b3: Translations. Any document containing foreign language submitted to USCIS shall be accompanied by a full English language translation which the translator has certified as complete and accurate, and by the translator's certification that he or she is competent to translate from the foreign language into English.

Question 4

What does my order status mean?

Accepted Answer

Received: Order placed, pending intake from our team.
In Progress: The order has been assigned to a translator.
In Review: You can review your translation and make revision requests if necessary.
Approved (If Applicable): Pending an add-on service
Completed: Order Completed
On Hold: Contact us to release your order hold. The purpose of your order hold is unique to your order.
Refunded: Your order has been canceled and refunded.

Question 5

How do I add a user to my account?

Accepted Answer

Contact us and we'll merge the requested profiles.

Question 6

How can I update my address?

Accepted Answer

You can change your delivery address on your order status page or send us an email.

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